Civicare Beds, Herts & Bucks Ltd has been established since 1995 (formerly known as Abacus Care Beds Herts & Bucks) and has been based in Dunstable, Bedfordshire throughout that time, providing high quality care services to local people in the local area. We have been registered with the Care Quality Commission since the introduction of the Care Standards Act 2000.
Our care staff are recruited from the local area, DBS Police checks are carried out together with rigorous checks, references and verification of their identity in line with all relevant legislation. All staff are trained to the highest standards and receive refresher training on a regular basis in order to maintain a high standard of care delivery.
The office team are based at the company premises in central Dunstable, where the day to day planning of care staff is organized by an experienced and professional team overseen and supervised by the Registered Manager. The office team also deal with enquiries and queries in relation to care provided. We also operate an emergency out of hours on call service for all our clients.
Civicare is committed in providing high standards of care and support to our clients to enable them to stay in their own home and lead an independent life as possible and as long as possible. To provide friendly, efficient and competent care workers who will integrate into the personal lives of our clients; To provide all relevant information required to enable our clients to make an informed choice. To provide an open channel by gathering information on level of client satisfaction as well as established procedures for complaints and compliments. We are committed to providing quality training to all our staff together with regular refresher training on a regular basis. Civicare was awarded and has retained its BS ISO 9001 2015 Quality Assurance Award annually since 1995. This demonstrates its commitment to the continuous improvement of all policies and procedures and in line with current legislation.
Home Care Services – Dunstable, Dunstable and Surrounding Villages (Edlesborough, Eaton Bray, Dagnall, Studham, Kensworth,) Houghton Regis, Luton & Dunstable Borders, Luton, Leagrave, Leighton Buzzard, Toddington, Caddington, Slip End, Hockliffe. Residential Care Home Services – Bedfordshire, Hertfordshire and Buckinghamshire.