Civicare Central Ltd is committed to providing safe and quality assured Regulated Activity Services for service users to enable them to remain at home and remain as independent as possible; Is to provide the best possible care, therapy and education for children with multiple disabilities and complex health needs, in partnership with their families and other carers. To recruit and select staff of a high standard, observing all relevant legislation and verifying identification and qualifications through safe working practices; To ensure that staff are adequately trained in all aspects of the functions they are to perform and to undertake continual professional development training in order to maintain continued high standards of care delivery; To provide friendly, efficient and competent nurses and care workers who will integrate into the personal lives of our clients; To provide information to service users in a way, which enables them to make an informed choice, to gather information on levels of service user satisfaction, and to provide an open channel and established procedures for complaints and compliments. Civicare commitment to the philosophy of enabling a person to spend as much time in their own home and helping to facilitate hospital discharge, prevent hospital admission by providing a period of rehabilitation is demonstrated by: Civicare’s approach to the services we provide is driven by responding to the needs of our service users to enable them to achieve their maximum level of independence as well as increase confidence and safety with activities of daily living to improve quality of life and help facilitate social interaction within the community. This is visible in our recruitment of staff, the way we communicate with our clients and carers, our documentation, policies and procedures and in many instances the success we have had in extending the time in which a service user could remain in their own home. The way in which we recruit, train and develop our staff will determine the level of care we provide to our service users. This is best demonstrated by fact of our commitment to raising the levels of training within the healthcare sector. We have gained accreditation for several of our courses with national awarding bodies. We have provided training for many years not only for our nursing home and residential home clients but for several other domiciliary care agencies within the area. Independent market feedback has shown that this training has not only met the training needs of the carer but has in some cases improved the care provided to the service user. Civicare was awarded and has retained its BS ISO 9001 Quality Award annually since 1997. This demonstrates its commitment to the continuous improvement of all policies and procedures to meet the needs of its service users which will be fundamental to achieving the objectives and meeting the planned outcomes of this scheme.